Categories

Shipping & Returns

Ireland Shipping

 

Our aim is to dispatch all orders as quickly as possible. We are conscious you have spent your hard earned money with us, so we want to get your goods to you as quickly as possible!

Orders received up to 3.00pm are guaranteed to be processed and dispatched the same working day Monday to Friday.

Orders placed after 3.00pm could still be dispatched the same day, or it will be the following day if we are exceptionally busy.

If you need to put in a late order and are in doubt, please give us a call and we will advise whether we can dispatch on the day or not. We will always do our best to look after you! (Please contact us directly by phone or email, we may not see your note on check out and social media is not monitored throughtout the day)

Please Note: Our couriers collect from us Monday to Friday (excluding Bank Holidays) multiple times throughout the day. 16.00pm being the absolute latest!

We do our best to facilitate 'add to orders' or last minute requests. This facility is only avaliable up to 10am.

We may be able to add to your order after this time, but you need to check with us first if it is possible by email or phone. (Facebook messages are not monitored throughout the day)  Please do not select 'warehouse pick up' as these orders are only printed at a later time and we will not see your note to 'add to order' until it is too late. If this happens, all we can do if offer a refund or charge additional postage if your order has already been packed.

Please understand we are very busy and work so hard to dispatch your orders as quickly as possible, so even if you have not received a 'dispatched' email, your order could still be packed & already collected by DPD. Sometimes it is not physically possible to search for you order, but we do try if you ask. We appreciate that you may spend alot of money with us, but this happens so many times that it is not feasible to keep sending 'add ons' at a loss to ourselves. Every parcel costs €5.50 and with free delivery on orders over €50, it is just not viable to do this.

All orders are next working day delivery with DPD but please allow up to 2 days in case of unforeseen circumstances. It's rare but if your order does not arrive the next day, please notify us immediately so we can sort it out as quickly as possible for you.

The charge for this courier service is €5.50 regardless of size or weight and is not a special price for next day delivery.

This is a priority service which has a tracking number that will be emailed to you on the evening of dispatch or sent via text message on the day of delivery. You must be there to sign for your goods.

Important! Please Note: Asking for your order to be left at an unsecure location is done so at your own risk. eg. in the porch, behind the bin etc. We do not accept responsibilty if you do not receive your order when you make this request.

There is Free Delivery on all orders over €50 Ireland Only.

All goods listed on the site are in stock and ready to dispatch but there are occasions when we may be out of an item listed. If this happens, we can offer you a replacement item, a refund or send the correct item on at a later date at our expense.

Collection from Warehouse

 

You can also collect your order in person. To do this, you can either place your order as usual online, order over the phone or email us, then select the warehouse pick up option.

You can pay online, over the phone or when you call to collect. You will receive an email as soon as it’s ready for collection in our warehouse in Ballybrit, Galway. You do not have to wait for this email, even if your order is not ready, you can pop in & we will pack it immediately.

You do not have to place your order online if this does not suit you or you do not shop online, simply call in and we will look after you.

 

UK Shipping

 

Our aim is to dispatch all orders as quickly as possible. Orders received up to 3.00pm will be processed and dispatched the same day. If the order is placed after 3.00pm, it still could be dispatched the same day or the following day, except late orders on a Friday, where the goods will dispatch the following Monday (excluding Bank Holidays)

All orders are a two day delivery but please allow up to 3 days in case of unforeseen circumstances. If your order does not arrive in two days, please notify us immediately so we can sort it out as quickly as possible for you. All orders are dispatched with DPD Couriers and the charge for this is £9 regardless of size or weight. This is a priority service which has a tracking number. You must be there to sign for your goods.

Please Note: Asking for your order to be left at an unsecure location is done so at your own risk.

We are working on better shipping rates asap!

Returns

 

We will accept the return of most products up to 2 weeks after date of order. (Edible products and custom made products like Edible Images & Backdrops are exempt from this policy).

We will only accept return of goods which remain in original sealed packaging and which are returned in a re-saleable condition. Once the item is received, we will refund the value of the goods. The customer covers all P&P costs.

Important to Note: A delivery charge of €5.50 will be incurred if the original order value goes under €50. The exception is, of course, if the item is faulty or incorrect in which case we will be happy to exchange it at our expense.

Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. For this reason we cannot accept returns of any edible product or any item designed to come into contact with food such as cake boards & boxes (pre-packed drums in packs of five can be returned).

 

Incorrect, missing or faulty items

 

Please check your order fully as soon as it arrives to you as mistakes cannot be rectified after one week of you receiving your order.

We do our absolute best to ensure you always receive your correct order but mistakes can happen. We record all orders being packed on camera so we can get to the bottom of any issues as quickly as possible. If we have made an error, we can immediately offer a refund or send you out the correct items at our expense.

If any item has been damaged in transit, please send us a photo of the item so we can resolve it as quickly as possible.

 

Environmental Policy

 

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