Categories

Shipping & Returns

Ireland Shipping

Our aim is to dispatch all orders as quickly as possible. Orders received up to 3.00pm will be processed and dispatched the same day. Orders placed after 3.00pm could still be dispatched the same day or the following day, except late orders on a Friday, where the goods will dispatch the following Monday (excluding Bank Holidays). Regular An Post orders may not be dispatched same day.

All Nightline orders are next day delivery but please allow up to 2 days in case of unforeseen circumstances. If your order does not arrive the next day, please notify us immediately so we can sort it out as quickly as possible for you. All orders are dispatched with Nightline Couriers and the charge for this is €5.50 regardless of size or weight and is not a special price for next day delivery. This is a priority service which has a tracking number that will be emailed to you on the evening of dispatch. You must be there to sign for your goods.

Please Note: Asking for your order to be left at an unsecure location is done so at your own risk.

There is Free Delivery on all orders over €50 Ireland Only.

All goods listed on the site are in stock and ready to dispatch but there are occasions when we may be out of an item listed. If this happens, we can offer you a replacement item, a refund or send the correct item on at a later date at our expense.

Collection from Warehouse

You may also collect your order in person. To do this, you can either place your order as usual online, order over the phone or email us, then select the warehouse pick up option. You can pay online, over the phone or when you call to collect. You will receive an email as soon as it’s ready for collection in our warehouse in Ballybrit, Galway. You do not have to wait for this email, even if your order is not ready, you can pop in & we will pack it immediately.

UK Shipping

Our aim is to dispatch all orders as quickly as possible. Orders received up to 3.00pm will be processed and dispatched the same day. If the order is placed after 3.00pm, it still could be dispatched the same day or the following day, except late orders on a Friday, where the goods will dispatch the following Monday (excluding Bank Holidays)

All orders are a two day delivery but please allow up to 3 days in case of unforeseen circumstances. If your order does not arrive in two days, please notify us immediately so we can sort it out as quickly as possible for you. All orders are dispatched with Nightline Courier and the charge for this is £9 regardless of size or weight. This is a priority service which has a tracking number. You must be there to sign for your goods.

Please Note: Asking for your order to be left at an unsecure location is done so at your own risk.

Returns

We will accept the return of most products up to 2 weeks after date of order. (Edible products and custom made products like Edible Images & Backdrops are exempt from this policy). We will only accept return of goods which remain in original packaging and which are returned in a re-saleable condition. Once the item is received, we will refund the value of the goods. The customer covers all P&P costs. A delivery charge of €5.50 will be incurred if the original order value goes under €50. The exception is, of course, if the item is faulty or incorrect in which case we will be happy to exchange it at our expense.

Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. For this reason we cannot accept returns of any edible product or any item designed to come into contact with food such as cake boards & boxes (pre-packed drums in packs of five can be returned).

 

Incorrect, missing or faulty items

Please check your order fully as soon as it arrives to you as mistakes cannot be rectified after one week of you receiving your order.

We do our absolute best to ensure you always receive your correct order but mistakes can happen. We record all orders being packed on camera so we can get to the bottom of any issues as quickly as possible. If we have made an error, we can immediately offer a refund or send you out the correct items at our expense.

If any item has been damaged in transit, please send us a photo of the item so we can resolve it as quickly as possible.

 

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