Terms & Conditions

Privacy Notice

We at Stuff 4 Cakes take great care to ensure your personal information is kept private. We store only the minimum amount of information from you necessary to make a transaction. We never store your credit card or laser details. They are handled by the secure servers at either Sagepay or PayPal where the payments are handled. Your personal details will never be passed on to a third party. They are 100% secure.

PayPal provide state-of-the-art technology to allow you to shop with 100% security online. PayPal enables you to pay without sharing your financial information with sellers. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorized payments sent from your account. For more information, go to paypal.com.

Sagepay provide state-of-the-art internet payments solutions, allowing the automation of online sales and payments processing through to fulfillment. All information when in transit via the internet is encrypted to ensure confidentiality of sensitive data. For more information, go to Sagepay.ie

Cookies

When you log in to stuff4cakes.ie, we place a small piece of information, a cookie, on your machine. This is necessary so that we can track your shopping cart selections between pages and that we know you are logged in to stuff4cakes.ie. None of your personal information is stored in this cookie and it is removed from your machine as soon as you logout of the site. You will need to have cookies enabled on your browser in order to use our online shopping service. If you do not accept cookies, you will not be able to use this website.

Confidentiality

All orders placed with Stuff 4 Cakes are treated with strictest of confidence and are never discussed or shared with anyone but the person placing the order. Only authorized employees of Stuff 4 Cakes have access to customer information and this will never be shared with a third party.

Our Food Safety Policy

Food safety and hygiene is our top priority. We assure you that all goods are stored and handled in a professional and hygienic manner at all times.

For this reason we cannot accept returns of any edible product or any item designed to come into contact with food such as cake boards, even if the item appears to be unopened. The exception is, of course, if the item is faulty or incorrect in which case we will be happy to exchange it at our expense.

Best Before Dates:

We monitor all our incoming deliveries very closesly to ensure we have the absolute best before dates for you, our valued customers.

Our stock moves very fast, so our dates on edible stock are always very good.

We never ever sell out of date stock. On rare occasions if stock is short dated, it will go in the clearance section.

If in the extremely rare occasion you do receive an item that is out of date or short dated due to an oversight on our part, please let us know immediately so we can refund or replace your item.

VAT

All prices are shown in Euros and are inclusive of the current rate of Irish Value Added Tax (23%).

Payment Methods

Credit/Laser Card through our 100% secure servers at PayPal or Sagepay
Pay over the phone
Postal Order or Cheque made out to Stuff 4 Cakes Ltd
Cash or Card on Collection
Bank transfer

NB.Please note that if you choose to pay by bank transfer, cheque or postal order, your goods will only be dispatched once payment has cleared.

By ordering from Stuff 4 Cakes you are showing you agree with our Terms and Conditions. This policy does not affect your statutory rights.

Ireland Shipping

Our aim is to dispatch all orders as quickly as possible. We are conscious that you need your products asap!

Orders received up to 9am are processed and dispatched the same working day Monday to Friday 99% of the time (excluding Bank Holidays)

On exceptionally busy days like Mondays or the Tuesday after a Bank Holiday weekend, we can run out of time and most likely will not make the 9am cut off point.

Sometimes, it's hard to predict the volume of orders we face on a daily basis, so please email or phone if your order is urgent so we can pull it and dispatch that day. We will not see a note left on your order until it's printed and too late.

Orders placed after 9am could still be dispatched the same day, or it will be the following day if we are exceptionally busy.

If you need to put in a late order and are in doubt, please give us a call and we will advise whether we can dispatch on the day or not. We will always do our best to look after you! (Please contact us directly by phone or email, we may not see your note on check out and social media is not monitored throughtout the day)

Please Note: Our couriers collect from us Monday to Friday (excluding Bank Holidays) multiple times throughout the day. 16.00pm being the absolute latest!

We do our best to facilitate 'add to orders' or last minute requests. This facility is only avaliable up to 9am.

We may be able to add to your order after this time, but you need to check with us first if it is possible by email or phone. (Facebook messages are not monitored throughout the day) Please do not select 'warehouse pick up' as these orders are only printed at a later time and we will not see your note to 'add to order' until it is too late. If this happens, all we can do if offer a refund or charge additional postage if your order has already been packed. Please understand we are very busy and work so hard to dispatch your orders as quickly as possible, so even if you have not received a 'dispatched' email, your order could still be packed & already collected by DPD. Sometimes it is not physically possible to search for you order, but we do try if you ask. We appreciate that you may spend alot of money with us, but this happens so many times that it is not feasible to keep sending 'add ons' at a loss to ourselves. Every parcel costs €5.50 and with free delivery on orders over €50, it is just not viable to do this.

We dispatch all orders with DPD who deliver almost all of our parcels next working day, but please allow 2/3 days in case of unforeseen circumstances. It's rare but if your order does not arrive the next day, please notify us immediately so we can sort it out as quickly as possible for you.

The charge for this courier service is €5.50 regardless of size or weight and is not a special price for next day delivery.

This is a priority service which has a tracking number that will be emailed to you on the evening of dispatch or sent via text message on the day of delivery. You must be there to sign for your goods.

Important! Please Note: Asking for your order to be left at an unsecure location is done so at your own risk. eg. in the porch, behind the bin etc. We do not accept responsibilty if you do not receive your order when you make this request.

There is Free Delivery on all orders over €50 Ireland Only.

All goods listed on the site are in stock and ready to dispatch but there are occasions when we may be out of an item listed. If this happens, we can offer you a replacement item, a refund or send the correct item on at a later date at our expense.

Returns Procedure

We always want our customers to be happy with their purchases. If for whatever reason you would like to return a product, please contact us first by email.

We will accept the return of most products up to 2 weeks after the date you receive your order. (Custom made products like Edible Images & loose cake boards & boxes are exempt from this policy). Please contact us to check if you are unsure.

We will only accept return of goods which remain in original sealed packaging and which are returned in a re-saleable condition. Once the item is received, we will refund the value of the goods immediately.

The customer covers all postage costs. You can return the items yourself or we can organise an uplift with DPD for a charge of €5.50 which we can deduct from the refund to be done.

Important to Note: A delivery charge of €5.50 will be incurred if the original order value goes under €50. The exception is, of course, if the item is faulty or incorrect in which case we will be happy to exchange it at our expense.

Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. For this reason we cannot accept returns of any edible product or any item designed to come into contact with food such as loose cake boards & boxes (pre-packed drums in packs of five can be returned).

Incorrect, missing or faulty items

We absolutely promise that we only send your goods in perfect condition. Not a single product, cake board with a dent or otherwise will leave our premises unless it's in perfect condition. We appreciate that you have spent your hard earned money with us and deserve to receive your goods in perfect condition. When your parcel leaves us, it passes through several shipping points and is handled approximately 8 times, so damages can occur.

Please email us photos if you've received damaged goods or less than perfect and we will look after you immediately.

The same goes for in the rare occasion you may receive out of date goods.

Important to note: Please check your order fully as soon as it arrives to you as mistakes cannot be rectified after one week of you receiving your order.

We do our absolute best to ensure you always receive your correct order but mistakes can happen. We record all orders being packed on camera so we can get to the bottom of any issues as quickly as possible. If we have made an error, we can immediately offer a refund or send you out the correct items at our expense.

If any item has been damaged in transit, please send us a photo of the item so we can resolve it as quickly as possible.

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