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Terms & Conditions

Privacy Notice

We at Stuff 4 Cakes take great care to ensure your personal information is kept private. We store only the minimum amount of information from you necessary to make a transaction. We never store your credit card or laser details. They are handled by the secure servers at either RealEx or PayPal where the payments are handled. Your personal details will never be passed on to a third party. They are 100% secure.

PayPal provide state-of-the-art technology to allow you to shop with 100% security online. PayPal enables you to pay without sharing your financial information with sellers. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorized payments sent from your account. For more information, go to paypal.com.

Realex provide state-of-the-art internet payments solutions, allowing the automation of online sales and payments processing through to fulfillment. All information when in transit via the internet is encrypted to ensure confidentiality of sensitive data. For more information, go to Realex.ie

 Cookies

When you log in to stuff4cakes.ie, we place a small piece of information, a cookie, on your machine. This is necessary so that we can track your shopping cart selections between pages and that we know you are logged in to stuff4cakes.ie.  None of your personal information is stored in this cookie and it is removed from your machine as soon as you logout of the site. You will need to have cookies enabled on your browser in order to use our online shopping service. If you do not accept cookies, you will not be able to use this website.

Confidentiality

All orders placed with Stuff 4 Cakes are treated with strictest of confidence and are never discussed or shared with anyone but the person placing the order. Only authorized employees of Stuff 4 Cakes have access to customer information and this will never be shared with a third party.

Our Food Safety Policy

Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. For this reason we cannot accept returns of any edible product or any item designed to come into contact with food such as cake boards, even if the item appears to be unopened. The exception is, of course, if the item is faulty or incorrect in which case we will be happy to exchange it at our expense.

VAT

All prices are shown in Euros and are inclusive of the current rate of Irish Value Added Tax (23%).

Payment Methods

    Credit/Laser Card through our 100% secure servers at PayPal or Realex
    Pay over the phone
    Postal Order/Cheque made out to Stuff 4 Cakes
    Cash on Collection
    Bank transfer

NB.Please note that if you choose to pay by cheque or postal order, your goods will only be dispatched once payment has cleared.

By ordering from Stuff 4 Cakes you are showing you agree with our Terms and
Conditions. This policy does not affect your statutory rights.

Ireland Shipping

Our aim is to dispatch all orders as quickly as possible. Orders received up to 3.00pm will be processed and dispatched the same day. Orders placed after 3.00pm could still be dispatched the same day or the following day, except late orders on a Friday, where the goods will dispatch the following Monday (excluding Bank Holidays)

All orders are next day delivery but please allow up to 2 days in case of unforeseen circumstances. If your order does not arrive the next day, please notify us immediately so we can sort it out as quickly as possible for you. All orders are dispatched with Nightline Couriers and the charge for this is €5.50 regardless of size or weight and is not a special price for next day delivery. This is a priority service which has a tracking number that will be emailed to you on the evening of dispatch. You must be there to sign for your goods.

There is Free Delivery on all orders over €50 Ireland Only.

All goods listed on the site are in stock and ready to dispatch but there are occasions when we may be out of an item listed. If this happens, we can offer you a replacement item, a refund or send the correct item on at a later date at our expense.

Collection from Warehouse

You may also collect your order in person. To do this, you can either place your order as usual online, order over the phone or email us, then select the store pick up option. You can pay online, over the phone or when you call to collect. You will receive an email as soon as it’s ready for collection in our warehouse in Ballybrit.

UK Shipping

Our aim is to dispatch all orders as quickly as possible. Orders received up to 3.00pm will be processed and dispatched the same day. If the order is placed after 3.00pm, it still could be dispatched the same day or the following day, except late orders on a Friday, where the goods will dispatch the following Monday. ( excluding Bank Holidays)

All orders are a two day delivery but please allow up to 3 days in case of unforeseen circumstances. If your order does not arrive in two days, please notify us immediately so we can sort it out as quickly as possible for you. All orders are dispatched with Nightline Couriers and the charge for this is £9 regardless of size or weight. This is a priority service which has a tracking number. You must be there to sign for your goods.

Returns

We will accept the return of most products up to 2 weeks after date of order. (Edible products and custom made products like Edible Images & Backdrops are exempt from this policy). We will only accept return of goods which remain in original packaging and which are returned in a re-saleable condition. Once the item is received, we will refund the value of the goods. The customer covers all P&P costs. A delivery charge of €5.50 will be incurred if the original order value goes under €50.

Incorrect, missing or faulty items

Please check your order fully as soon as it arrives to you. We do our absolute best to ensure you always receive your correct order but mistakes can happen. We record all orders on camera being packed so we can get to the bottom of any issues as quickly as possible. If we have made a mistake, we can immediately offer a refund or send you out the correct items at our expense.

 We ask that you double check your parcel when you receive it as mistakes cannot be rectified after one week of you receiving your order.

 

Stuff 4 Cakes © 2017